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Returns and refundsReturns and refundsReturns and refunds


In accordance with art. 64 of Legislative Decree 205/06, the consumer may exercise the right of withdrawal and return the product received, in compliance with the time-limits and methods indicated hereunder.

A consumer who, for any reason, is not satisfied with the purchase made, is entitled to withdraw from the contract signed, within 14 calendar days from date of delivery.

A consumer who has excercised the right of withdrawal must issue the return request by entering on Your Profile on www.alysi.it/shop, then doing click on the shopping bag near the confirmed order and follow the procedure. All articles must be returned to and received in perfect condition and in the same state in which they were received, in the original packaging and with the tags indicating the bar code and any other material which forms part of the packaging.Any cost incurred for returning the package must be born by the consumer.

In the case of compliance with all the terms and obligations of the consumer indicated, Alysi Fashion S.r.l. will reimburse the sale price of the article purchased, by direct refund on the card or PayPal account used for the payment, within 30 working days.

The right of withdrawal may be exercised only by the customer and not by the final receiver of the eventual gift.

It is clear that, according to the article 67 of the Consumer Code, the integrity of the product is a necessary condition to get the right of withdrawal: so the articles that are used and/or damaged by the ordinary use cannot be refunded.  

If the product received not be the same as the one you ordered or it has any defects, Alysi Fashion S.r.l. will take full responsibility for the return. You have to request a return through the appropriate section on our website www.alysi.it/shop'', after that you will be informed by e-mail and by phone in order to definitively confirm the picking-up of your parcel, at no extra cost. As soon as the goods have been returned to the warehouse their condition will be checked and the refund will be made within approximately 30 days. No refunds are possible for products received in conditions not complying with the return terms. The refund will be automatically paid into the credit card used to make the purchase and you will receive confirmation by email at the address indicated on the order.

It is clear that in case the returned article is not different from the ordered one or does not show a defect, the shipment costs will be deducted from the refund.

At the moment we are not making any replacements.

But you may return an article (by obtaining the refund) and make a new purchase (it’s not necessary to obtain the refund to make a new order).

Remember that the returned articles must be undamaged and present the same conditions as when shipped, provided with the original package, the tags showing the bar codes or any other material belonging to the packing.